![]() ![]() Once it is en route back to our facility, we cannot intercept it for a redelivery attempt. If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. ![]() What happens if I refuse a package or it is undeliverable? While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve will not be held liable for replacing, returning, or otherwise compensating the customer for items returned in error. If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-88) or via email ( ) as soon as possible. If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label. You may also include the return labels for the different orders inside the package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. Yes, if the orders were placed under the same email account, you may return them together in one package. You will receive a shipping notification once your exchange has been processed.Ĭan I combine returns from different orders? ![]() Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You may also return the item to a Happy Return Bar (available within 60 Days of purchase) Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. Reserve your exchange item online via your order history or contact customer service (88) prior to returning. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy. We are not able to reserve pre-order items for exchange. ![]() Please note we can only reserve in-stock items for exchanges. The item being returned for an exchange must be received within 30 days of initiating the exchange request. You will receive refund confirmation within 24 hours from the drop-off date.Ī few exclusions apply, and the following items cannot be accepted through Happy Returns however, you have the option to return via mail:Įxchanges must be initiated within 90 days of shipment of the order.Locate a Return Bar near you, bring in your items, and you're good to go!.Simply start your return online to receive a QR code.We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges. If you do not have an account, you may access your order through this link. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. You can return your item using the return label that was provided in your package. If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund. We will accept back beauty products within 30 days, provided that they are unused and unopened. Please try on over your underwear for sanitary reasons. Shoe boxes are an essential part of the product presentation and must be returned undamaged, along with the shoes. Shoes scuff very easily on any hard surface. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. ![]()
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